If you are not completely satisfied with the packaged product you purchase from any of the David Schirmer Group of Companies, you may return it within 30 days of the original invoice date for a full credit or refund. Digital products are not refundable.
Books and DVD's must be in the same condition as purchased — no marking, hi-lighting, stickers or stamps. If the item was shipped shrink-wrapped, the item must be returned with the original shrink wrap attached. DVDs must be in the original packaging - unopened & shrink-wrapped.
Refunds are not give on any purchase where the customer has opened the product then changes their mind and wished to return it.
All expenses associated with returns are the responsibility of the customer.
To ensure a fast and accurate processing of your return, please enclose the remittance or shipping copy of the original invoice, and a brief explanation of the reason for the return.
Should any merchandise arrive damaged, please retain all packing materials and product. Please send us an email in advance before returning suspected damaged items, as it may be that we can rectify the problem. If this is not possible, we will pay postage cost for return of goods to the David Schirmer Group, upon arrival.
After 30 days has elapsed from receipt of an order, suspected faulty goods are to be returned at the customer's expense.
When we receive the item we will either:
We cannot issue a credit note or replace damaged items unless the goods are returned to the David Schirmer Group.